FAQ

Everything you need to know about shipping, returns and payment before you order.

Shipping

Where do you ship?

We ship to Spain, the European Union, the United Kingdom, the United States and other international destinations. You'll see the full list of countries at checkout.

How much does shipping cost?

Spain: €3.99, free on orders of €55 or more.
International (EU, UK, USA and more): €5.99, free on orders of €50 or more.
If you shop in another currency, the exact amount is shown at checkout before you pay.

How long will my order take to arrive?

Estimated delivery is 4–7 business days in Spain and 7–8 business days for international orders. Carriers, customs or public holidays can occasionally add a few days.

Will I have to pay customs or import duties?

For orders shipped outside the EU (for example the USA or the UK), the destination country may charge import duties or taxes. These are set by local authorities and are not included in the order total.

Can I track my order?

Yes. Once your order ships, you'll receive an email with tracking information whenever tracking is available for your shipping method.

Returns & refunds

Can I return my order?

Yes. You have 30 days from delivery to return your order, even if you simply changed your mind, and we cover the return shipping. Items must be unused and in their original packaging. Contact us first and we'll send you the return instructions. Read our full return policy.

When will I get my refund?

Once we receive and check your return, we aim to process the refund within 10 business days. It goes back to your original payment method; your bank may take a few extra days to show it.

My item arrived damaged or wrong. What do I do?

Email us at taleguerosshop@gmail.com with your order number and a few photos, and we'll arrange a replacement or refund.

Payment

What payment methods do you accept?

You can pay by card (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, Google Pay and Klarna, depending on your country. Payments are processed through Shopify's encrypted checkout; we never see or store your full card details.

Do you have a first-order discount?

Yes — use code WELCOME10 at checkout for 10% off your first order.

Still have a question?

Write to us at taleguerosshop@gmail.com or use our contact page, and include your order number if you have one. A real person will get back to you.